Terms & conditions
Welcome to the official website of Indofrench (hereafter referred to as "the Company," "We," "Us," or "Our"),
The purpose of the Website is to provide valuable services and information to our esteemed customers. By utilizing the Website, you are accepting the following terms and conditions, along with the provisions outlined in the Privacy & Data Policy and Return Policy. Kindly review these terms carefully.
These Terms and Conditions (hereafter referred to as "the Agreement") lay down the guidelines for the Website's usage. The Company reserves the right to modify this Agreement at any time without prior notice, and the revised Agreement will be effective immediately upon its display on the Website.If you do not consent to the terms and conditions of this Agreement, we kindly request you to refrain from using the Website.
Upon using this Website, you acknowledge and agree to the following:
(a) You possess the legal capacity to enter into binding contracts in accordance with the provisions of the Indian Contract Act, 1872.
(b) You are at least 18 years old.
(c) You are not a person prohibited by any applicable law in India from receiving goods or services.
Your privacy is of utmost importance to Us, and we are committed to safeguarding it. We will not disclose your personal information to any third party, except as detailed in Our Privacy & Data Policy. By utilizing the Website, you provide consent for the Company to send you administrative and promotional communications, including emails and SMS. Such communications may include information about your account activity, purchases, and updates on the Company's products, and promotional offers. You can opt-out of receiving promotional emails at any time by clicking the unsubscribe link provided at the bottom of Our email correspondences. For further information, please refer to Our Privacy Policy.
If you have any inquiries about these terms and conditions, don't hesitate to reach out to our dedicated customer support team at @examplemail We are fully committed to assisting you and addressing any concerns you may have, ensuring you comprehend and feel satisfied with our services. Your satisfaction and understanding of our policies are paramount to us, and we strive to provide prompt and helpful support to all our valued customers. Please feel free to contact us, and we'll be more than happy to assist you.
Overview
This Agreement governs the terms and conditions for your use of this Website. By accessing and utilizing this Website (excluding the act of reading this Agreement for the first time), you agree to adhere to all the terms and conditions mentioned herein. The right to use this Website is personal to you and is non-transferable to any other individual or entity. You are responsible for maintaining the confidentiality of your user ID and password(s), if applicable.
While the Website is freely accessible, certain features, such as placing orders for the Company's products, require you to register on the Website and create an individual account. You must provide accurate and complete registration information and update it promptly when necessary.
Product Purchase via the Website
The products/services and information displayed on the Website are considered an "invitation to offer" to you. When you place an order for the Company's products or services, it constitutes your "offer," subject to the terms and conditions of this Agreement. The Company reserves the right to accept or reject your offer at its sole discretion. Upon receiving your order and a valid email address, we will notify you by email to confirm receipt of your order and later send another email to confirm the details and process the order. Our acceptance of your order will occur upon dispatch of the ordered product(s) or commencement of the ordered service(s). Any action or inaction of the Company prior to the actual dispatch of the product(s) or commencement of service(s) will not be deemed acceptance of your offer. By placing an order, you make an offer to the Company to purchase the selected products, subject to MM Rubber Company Ltd.'s standard restrictions, merchant-specific restrictions, Guarnatee conditions, and the terms and conditions stated in this Agreement.
Guarantee Registration
Maximize the value of your guarantee card with a quick online registration. GUARANTEE REGISTRATION IS MANDATORY AND THE GUARANTEE IS ONLY VALID IF THE REGISTERATION IS DONE IN OUR PORTAL. ALSO THE COMPANY HAS TO APPROVE THE GUARANTEE REQUEST. THIS IS APPLICABLE FOR THOSE WHO PURCHASING FROM DECEMBER 1 2023. Count on us to support you.
Revised Terms
The Company reserves the right to discontinue or modify any of the terms and conditions of this Agreement and/or the privacy policy at its sole discretion, without prior notification to you. Such changes may include the addition of certain fees or charges. We advise you to regularly check the Website to stay informed about any such changes. If we make modifications to the terms and conditions of the Agreement and privacy policy, and you continue to use the Website, you will be deemed to have accepted the modified Agreement and privacy policy. Any deletions or modifications will become effective immediately upon the Company posting the updated versions on the Website. Your use of the Website after the display of the modified Agreement and/or privacy policy will be considered acceptance of the changes.
License and Website Access
You acknowledge that the materials and information available on the Website are owned by the Company and/or its licensors, protected by applicable laws, including trademark and copyright laws. You agree to use this information and materials solely for accessing the Website in compliance with this Agreement. Except as expressly permitted herein, you shall not reproduce any part of the Website in any form or manner. Unauthorized use may lead to infringement of the Company's or others' intellectual property rights, potentially resulting in civil and criminal penalties, including monetary damages.
This Agreement does not transfer or assign any intellectual property rights to you, including trademarks, logos, brand or company names, or any other intellectual property rights associated with the Website. Such rights remain the sole and absolute property of the Company.
The Company and its licensors retain all rights, title, and interest in and to the Website. The Company grants you a limited, revocable, non-exclusive, non-sub licensable, non-transferable permission to access and use the Website solely for personal use, in accordance with this Agreement.
You shall use the Website strictly in accordance with the terms of this Agreement. Any unauthorized use or attempt to perform the following actions is strictly prohibited:
(a) Modifying, creating derivative works, or tampering with the materials or any part of the Website.
(b) Merging the Website or any materials with other software. (c) Reverse engineering, disassembling, decompiling, or attempting to derive the source code of any software included in The Website.
(d) Accessing the Website to develop a product or service that competes with the Company's business or the Website.
(e) Providing services to third parties using the Website or materials.
(f) Licensing, selling, renting, leasing, transferring, assigning, distributing, displaying, disclosing, or commercially exploiting the Website or materials, or making them available to any third party.
(g) Attempting to gain unauthorized access to the Website or materials or assisting third parties in doing so.
(h) Covering or obscuring any banner advertisements on the Website or any page using HTML/CSS, scripting, or any other.
(i) Interfering with, disrupting, or burdening the Website or its connected networks or services.
(j) Introducing software or automated agents to the Website or materials, generating automated messages, or extracting data from the Website.
(k) Interfering with, disrupting, or modifying any data or functionality of the Website or materials.
(l) Impersonating others, including Company employees, or providing false information during registration or account Creation.
(m) Using the Website or materials in violation of applicable laws and regulations.
(n) Downloading or copying account information for the benefit of another vendor or individual.
(o) Caching unauthorized hypertext links to the Website.
(p) Framing any content available through the Website.
(q) Uploading, posting, or transmitting any content that infringes on the intellectual property of another party.
(r) Uploading, posting, or transmitting any material containing viruses or computer code designed to disrupt or limit the functionality of computer software, hardware, or telecommunications equipment.
(s) Taking actions that impose an unreasonable or disproportionately large load on the Company's infrastructure.
(t) Bypassing any measure implemented by the Company to prevent or restrict access to the Website or any part thereof.
Eligibility to Use the Website
You acknowledge that you are not eligible to use the Website if the Company has suspended or removed you from the system for any reason. Furthermore, users may only have one active account and are prohibited from selling, trading, or transferring their account to another party.
Your Account
You must provide accurate and complete information when registering on the Website. If any information you provide is found to be untrue, inaccurate, outdated, or incomplete, or if the Company has reasonable grounds to suspect such issues, your account may be suspended or terminated, and you may be denied access to the Website or any of its features. You are solely responsible for maintaining the confidentiality of your account and password, and you must take measures to restrict access to your computer. Any activities conducted under your account or password are your responsibility. It is advisable to log out of your account after each session. If you suspect any unauthorized use of your account or a breach of security, you must notify the Company immediately. The Company reserves the right to refuse service, terminate accounts, or edit or remove content at its sole discretion. Credit Card/Debit Card/Internet Banking Information Credit card information collected for payment purposes on the Website will be securely stored using 128-bit secure socket layer ("SSL") technology. Your credit card information will be masked on your account and not visible to the Company’s
customer service operators.
You confirm that the credit card/internet banking details you provide for availing services or purchasing products on the Website are correct and accurate. You agree not to use credit card/bank account details that do not belong to you lawfully or attempt to use fraudulent credit card/bank account information for purchases. You are responsible for providing correct and valid credit card/bank account details to the Company. The Company will not share this information with any third parties unless required for fraud verification or by law, regulation, or court order. The Company shall not be liable for any credit card/bank account fraud. Any fraudulent use of a card/bank account will be your responsibility, and you shall bear the burden of proving otherwise.
Pricing Information
The Company strives to offer the best prices for products on the Website. However, the Company does not guarantee that the prices quoted on the Website will be the lowest in your location. Prices and product availability are subject to change without prior notice.
While the Company makes efforts to provide accurate product and pricing information, pricing or typographical errors may occur. In such cases, the Company may reach out to you for instructions or cancel your order and notify you of the cancellation.
The Company may modify the price of a product at its sole discretion. If the price is changed before the product is dispatched, the new price will apply to your order. In such situations, the Company may contact you at the email address provided during registration to confirm whether you wish to proceed with the purchase at the new price or cancel the order.
If the Company accepts your order, the price will be charged to your credit card/bank account, and the payment may be processed before the product is dispatched. In the event of order cancellation after payment processing, the amount will be refunded to your credit card account/bank account.
The Company reserves the right to refuse or cancel any order at its sole discretion. Order cancellations may occur due to limitations on available quantities, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department. The Company may also require additional verifications or information before accepting an order. If your order is canceled after your credit card/bank account has been charged, the amount will be refunded to your account.
Cancellations by the Customer
Color
The Company retains the right to accept or reject requests for order cancellations at its sole discretion. If the Company receives a cancellation request for an order that has not been processed or approved, the order will be canceled, and the entire amount paid will be refunded. The Company will not entertain cancellation requests for orders that have already been processed. For cancellation of dispatched orders, please refer to our Return Policy, which is incorporated into this Agreement by reference. The Company has the discretion to determine whether an order has been or should be processed, and you agree not to dispute the Company's decision.
If, based on your request for cancellation, your order is canceled after your credit card/bank account has been charged, the said amount will be returned to your account.
Fraudulent/Declined Transactions
In instances of fraudulent use of the Website or declined transactions initiated by you, the Company may seek to recover the costs of products, collection charges, lawyers' fees, and any other related expenses. The Company reserves the right to take legal action, whether civil or criminal, in connection with such incidents.
While the Company makes efforts to display the colors of products as accurately as possible on the Website, the actual color of the product may vary due to factors such as monitor/screen settings and photography. The Company cannot guarantee that the color seen by you will precisely match the actual color of the product.
Your use of the Website, including any content, information, services, or software provided to you, is at your own risk. The Website, along with any materials, software, or information, and any services are provided on an "as is" and "as available" basis. The Company, its associates, technology partners, licensors, and other related parties, including their respective officers, agents, representatives, and employees, explicitly disclaim all representations, conditions, and Guarantee of any kind, whether express, statutory, or implied. This includes, but is not limited to, implied Guarantee of merchantability, satisfactory quality, fitness for a specific purpose, completeness, reliability, timeliness, title, accuracy of data, and non-infringement. Additionally, no Guarantee arise from any course of dealing or usage of trade.
The Company makes no guarantees that the access and usage of the Website and/or its content will be uninterrupted or error-free, or that any content will be secure or remain intact. The Guarantee pertaining to the products ordered and purchased by you shall be governed by the terms specified in the separate Guarantee card provided to you along with the product.
Any material downloaded, uploaded, or obtained through the use of the Website or software is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or business or loss of data resulting from the download or upload of any such material or the use of the Website and/or its materials.
The Company does not provide any Guarantee and/or representations to you concerning any advice or information, whether oral or written, obtained by you through or from the Website. Advice or information received through the Website should not be relied upon for significant personal, business, medical, legal, or financial decisions, and it is advisable to consult an appropriate professional for specific advice tailored to your particular situation.
Your interactions with other users or advertisers, including payment and delivery of third-party goods or services, and any other terms, conditions, Guarantee, or representations associated with such dealings, are solely between you and the respective third parties. The Company is not responsible for any loss or damage incurred as a result of such dealings or in connection with any third party's use or disclosure of information about you. The Company is not obliged to get involved in disputes between you and any third party (including any user), but it reserves the right to monitor such disputes. The Company holds no liability to you or any third party concerning any actions or omissions of other users of the Website or any third party with respect to your content, materials, and submissions, including claims related to the infringement of your intellectual property rights. Any disputes or matters related to the same should be directly resolved between yourself and the concerned user and/or third party.
Moreover, you explicitly acknowledge that your use of the Website is solely at your own risk. The Company disclaims any Guarantee, conditions, or representations that the Website, including any information, content, materials, products (including software), or services provided through the Website, or emails sent from the Company, are free from viruses or other harmful components. The Company will not be held liable for any damages of any kind arising from the use of the Website or any information, content, materials, products (including software), or services offered on the Website, including direct, indirect, incidental, punitive, and consequential damages. Notwithstanding any other provision in this Agreement, the Company and its licensors reserve the right to change, suspend, remove, or disable access to the Website, materials, content, etc., provided by the Company through the Website without prior notice. The Company may also impose limitations on the use of or access to certain features or sections of the Website and/or the materials without notice or liability.
Limitation of Liability
The Company will not be held liable for short delivery or defective products unless you notify the Company following the procedure and timeframe specified in the Return Policy.
Without prejudice to any provision in this Agreement, the Company will not be held liable in any way for loss, damage, costs, or expenses (including loss of profit, revenue, goodwill, or data) arising directly or indirectly from any failure or delay in performing its obligations under this Agreement due to events or circumstances beyond the reasonable control of the Company. Such events or circumstances may include, but are not limited to, strikes, industrial action, power supply or equipment failures, war, government action, or acts of nature.
(x) Forges any TCP/IP packet header or any part of the header information in any email or newsgroup posting;
You expressly understand and agree that the Company and its subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners, and licensors (the "Indofrench") shall not be held liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if the Indofrench have been advised of the possibility of such damages). These damages may result from the use of the Website, materials, and content thereon, sale and supply of products, content, or any related goods and services.
Without prejudice to the general clauses above, the total liability of the Company to you for any and all liabilities arising out of or related to this Agreement or any transactions entered into with the Company under this Agreement, as per any applicable law, is limited to the order value of the product ordered by you.
This limitation of liability clause takes precedence over any conflicting or inconsistent provision contained in any of the documents comprising this Agreement. It is your responsibility to take precautions to ensure that any items you select for your use are free from items such as viruses, worms, Trojan horses, and other destructive elements.
Indemnity
You agree to indemnify and hold the Company and its technology partners, associates, licensors, subsidiaries, officers, directors, agents, subsidiaries, joint ventures, and employees (the "Indemnified Parties") harmless from any and all losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees), proceedings, claims, and/or demands, incurred or suffered by the Indemnified Parties arising from your breach of this Agreement or violation of the rights of a third party, or any violation of applicable laws, including but not limited to payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers, and/or infringement of intellectual property or other rights. This clause shall remain in effect even after the expiry or termination of this Agreement.
Customer Communication
The Company will communicate with you regarding your account, orders, and purchased products using email, SMS, telephone, or any other mode based on the details you provided during registration or updates on your account. When you use the site or send emails to the Company, you are communicating with the Company electronically. You hereby consent to receive communications from the Company electronically. Please note that if your mobile number is part of the DNC (do not call) list generated by the TRAI (Telecom Regulatory Authority of India), the Company may not be able to contact you on your mobile number.
Occasionally, the Company may send you marketing material. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by using the unsubscribe function in the electronic marketing communication or by contacting customer care. By using the Website, you acknowledge that all agreements, notices, disclosures, and other communications we provide to you electronically fulfill any legal requirement for written communications. The Company sends promotional alerts as SMS messages to users who have opted in, containing promotional content for Company customers. All Company promotional alerts are complimentary, but message and data rates may apply. Depending on your text plan, charges may be applied by your carrier. To stop receiving all Company promotional alert messages, simply click the unsubscribe link provided below every email/sms.
Website-provided Email and Postings
The Website offers users the ability to send email messages to other users and post messages on the Website. The Company is not obligated to review any messages, information, or content ("postings") posted on the Website by users and assumes no responsibility or liability concerning such postings. However, the Company may occasionally monitor the postings on the Website and may, at its sole discretion, remove any email or postings or decline to accept and/or remove any email or postings.
In addition, you agree not to engage in any of the following actions concerning the Website, Materials, and related software, nor use them to upload, post, email, distribute, transmit, link, solicit, or provide access to any material that, in any manner:
(a) Violates any laws, is harmful, threatening, harassing, abusive, defamatory, slanderous, anti-national, seditious, vulgar, gratuitously violent, obscene, profane, pornographic, indecent, lewd, libelous, invasive of another's privacy, or racially, ethnically, or otherwise offensive, hateful or abusive, or that may give rise to civil liability;
(b) Infringes on someone else's patent, trademark, trade secret, copyright, or other intellectual property rights or in any manner promotes, copies, performs, or distributes an illegal or unauthorized copy of another person's copyrighted work or trade secret, such as providing pirated computer programs or links to them, offering information to circumvent copy-protection devices installed by manufacturers, or sharing pirated music, videos, or movies, or links to such pirated content;
(c) Removes any proprietary notices or labels on the Materials;
(d) Advocates or solicits violence, criminal conduct, or the violation of any local, state, national, or international law or the rights of any third party;
(e) Engages in deceptive practices, such as offering to sell fraudulent goods or impersonating any person or entity or misrepresenting an affiliation with any person or entity;
(f) Specifically advertises firearms or ammunition, tobacco, alcohol, illegal drugs, or other contraband;
(g) Constitutes unsolicited or unauthorized advertising, solicitation, spam, chain letters, or any other unsolicited commercial or non-commercial communication;
(h) Interferes with others using the Website;
(i) Contains software viruses, worms, time bombs, corrupted files, Trojan horses, or any other computer code, files, or programs designed to disrupt, damage, overburden, impair or limit the functioning of any software, hardware, network, server, or communications systems or equipment; (j) Contains requests for charity, petitions for signatures, chain letters, or letters relating to a pyramid scheme;
(k) Disrupts, interferes, or inhibits any other user from enjoying the Website, Materials, or other affiliated or linked portals, material, contents, products, and/or services;
(l) Uses any robot, spider, or other programmatic or automatic device, including but not limited to automated dial-in or inquiry devices, to obtain information from the Website or otherwise monitor or copy any portion of the Website, products, and/or services;
(m) Creates a false identity to mislead others or impersonates others or provides any false information;
(n) Prepares, compiles, uses, downloads, or copies any user information and/or usage information or any portion thereof, or transmits, provides, or otherwise distributes (whether for a fee or not) such information to any third party;
(o) Uses any of the Company's domain names as a pseudonymous return email address; (p) Contains offers for unsolicited goods or services or any advertising or promotional materials;
(q) Attempts to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other security tools incorporated into the software or any Materials or the Website;
(r) Reproduces, duplicates, copies, sells, trades, resells, or exploits any portion of the Website or Materials, use of the Website, or access to the Website for any commercial purposes; (s) Publishes, publicly performs or displays, or distributes any Materials to any third party, including reproduction on any computer network or broadcast or publications media;
(t) Systematically collects and uses any Materials, including the use of any data mining or similar data gathering and extraction methods;
(u) Makes derivative uses of the Website or the Materials;
(v) Uses, frames, or utilizes framing techniques to enclose any portion of the Website, including the images found on the Website or any text or the layout/design of any page or form contained on a page;
(w) Modifies, translates, decompiles, disassembles, uses reverse engineering, or otherwise attempts to derive the source code for the computer systems and other technology that operates the Website. For the purposes of these terms, "reverse engineering" shall include the examination or analysis of the Website to determine the source code, structure, organization, internal design, algorithms, or encryption devices of the Website's underlying technology;
(y) Provides any personal information such as messages that state phone numbers, social security numbers, account numbers, addresses, or employer references;
(z) Sends identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message; and/or
(za) Otherwise violates the terms of this Agreement or creates liability for the Company.
The above prohibition includes, but is not limited to:
a) using Company invitations to send messages to people who do not know you or who are unlikely to recognize you as a known contact;
b) using the Website to connect to people who do not know you and then sending unsolicited promotional messages to those direct connections without their permission;
c) sending messages to distribution lists, newsgroup aliases, or group aliases.
Delivery
The Company will make every effort to dispatch the products from its facilities to customers within 7 to 10 working days using its trusted Blue Dart courier partner, starting from the day of the product purchase, subject to the acceptance of the relevant orders by the customer. However, the actual date and time of product delivery will depend on various factors, such as the delivery address location, as well as factors beyond our control, including unforeseen travel delays caused by weather conditions, government actions, and strikes.
The Company shall not be held liable for any loss or expenses incurred by you due to any delay in the delivery of the products, regardless of the cause. The Company reserves the right to deliver the products in installments. If the products are to be delivered in installments, each delivery will be considered a separate contract. In the event that the Company fails to deliver any one or more of the installments, or if you have a claim related to any one or more of the installments, you may not consider the entire contract as repudiated.
If, on the second attempt, you are unavailable to accept the delivery, the Company may, at its discretion, charge you for the additional shipping cost for the third attempt. Moreover, if you fail to take delivery of the products, the Company may, at its discretion, charge you for the additional shipping cost. The Company will not be held responsible for any loss or expenses incurred by you due to any delay in the delivery of the products, regardless of the cause.
Shipping charges vary based on products and location for accurate pricing. Transparent, real-time quotes provided at checkout for fairness and convenience. Contact us for any questions.
Applicable Law & Arbitration
(i) This Agreement shall be governed by the laws of India.
(ii) Any disputes arising from this Agreement, which cannot be resolved through mutual discussion, shall be referred to and ultimately resolved through arbitration in Bangalore, in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The courts in Bangalore shall have exclusive jurisdiction over any matters related to such arbitration.
Termination of Your Account
If you have created an account on the Website, you acknowledge that your account and associated rights may be canceled, without any liability on our part, under the following circumstances:
(i) If you choose to close your account by clicking on the "Opt Out" button;
(ii) If the Company has reasonable grounds to suspect that you have violated any provisions of this Agreement; or
(iii) If your account has remained inactive or unused for a significant period of time.
Upon the cancellation of your account for any reason whatsoever, all rights granted to you will immediately and automatically terminate, and you may no longer have access to the features of the Website that were available to you during the active period of your account. However, you acknowledge that the cancellation of your account shall not affect any rights or remedies available to the Company against you under the law or this Agreement.
From the date of account cancellation onwards, the Company shall have the right to delete from its systems the content and postings uploaded by you on the Website. You agree and acknowledge that you shall be solely responsible for creating backups of your content. You recognize and acknowledge that you do not possess ownership rights in your account, and in the event of your account cancellation, all content uploaded by you on the Website will be marked as deleted and may be removed from the Company's databases and any public area of the Website. You are aware that even after the Company deletes your content, copies may still remain viewable elsewhere at the Company's discretion, particularly if it has been publicly shared or accessed by other users or stored by others. For certain customer service, legal, and similar business purposes, the Company may retain specific information. Additionally, logs, demographic data, indirect information, and statistical details related to you but not personally identifying may be retained by the Company. Furthermore, despite the account cancellation, the Company reserves the right to utilize information concerning you for business analytics and other purposes, as specified in the Privacy Policy, without requiring your consent or authorization.
Reporting Abuse
If you suspect that any materials or content on the Website violate the provisions of clause 17 above or if personal information has been displayed in a publicly accessible manner or if your copyrighted work or trademark has been uploaded, posted, or copied to the Website, causing copyright or trademark infringement ("Abuse"), kindly contact the designated grievance officer of the Company via email at @examplemail or by regular mail at: @examplemail
The Company treats all Abuse reports related to the Website with seriousness and is committed to investigating all violations reported to us. Your Abuse report should contain the following information:
Your email address:
URL of the offending page:
Identification of the infringing material and a brief description of the Abuse complained of: Your contact details (Address, telephone number, etc.)
Upon receiving an Abuse report, the Company follows the process outlined below:
(a) The Company's grievance officer proceeds to investigate the Abuse report, and the investigation is completed within a maximum period of __ working days from the Company's receipt of the report;
(b) After concluding the investigation, the Company forwards a copy of the Abuse report to the relevant user of the Website;
(c) If the Company determines that the complaint in the Abuse report is valid, the offending content is removed from the Website.
Please note that decisions regarding whether the content in the Abuse report constitutes actual Abuse are solely made by the Company. Moreover, enforcement of the Company's terms of service in response to a particular complaint is at the Company's discretion. The Company's failure to act does not constitute a waiver of its right to do so in the future. Please be aware that the information provided here is not legal advice and is solely for informational purposes. For certain types of complaints, you may need to seek professional legal advice.